Uniquely different than other rv manufacturers.
--Awning mount came off of trailer upon first use (I had to fix as we were camping when this occurred)
--Rear leveling jacks were secured to the bumper with screws that go through the bumper preventing storage of sewer hose (dealer said this was incorrect and sloppy workmanship – they fixed)
I tried to go through all of the normal processes before writing this review, but based on what I have seen to date, no one at Travel Lite really cares. I first contacted my dealer, who then had me contact their Travel Lite sales representative (weird process), who I spoke to twice on the phone, and sent multiple emails. He had great answers for all of my issues, but I soon learned it was all talk (go figure with a salesperson). I even emailed Dustin at Travel Lite and the parts department with, wait for it…no response.
Since we have purchased the Falcon 24BH from the dealer, we have had the following occur:
--Flooring started to bubble up (fixed under warranty)
Following the fender incident, their sales representative told me on the phone that they were shipping a new passenger side fender out ASAP with instructions for the dealer to properly mount it. We called the dealer one month, then two, and then three months later and they stated they don’t have the fender, the fix, and now they have four more Travel Lite Falcon units where the fender has fallen off. So we had a 6-month-old damaged camper and a lot of empty promises. Jason stated at the show, where we first met him, and on the phone that Travel Lite is known for quality, but to date, I have been sorely disappointed in the quality of this trailer. Jason also indicated that due to high demand, Travel Lite ramped up production; however, from my viewpoint, the quality has severely suffered. I don’t feel I should be the beta tester for a new trailer that I paid a premium for.
The passenger side fender FELL OFF and trashed the tires the third time we used our travel trailer! And months later, nothing happened to resolve the issue. As some of you may know, many states have laws against fenderless vehicles; hence, why our brand new Travel Lite Falcon 24BH travel trailer basically turned into a lawn ornament.
Fixed my warranty issue really well camper like new
--Gaps in external caulking (dealer fixed a couple spots, I had to fix others)
--Wall paper peels off (fixed under warranty)
--Kitchen backsplash peels off (I just push back on)
BUYER BEWARE!—If you are shopping for an expensive lawn ornament, the Falcon series of travel trailers will serve your purpose. As an actual travel trailer, well not so much.
My family and I were so excited when we saw and purchased our Falcon 24BH in late January 2017. It was exactly what we were looking for in a camper. However, this excitement ended as soon as we started to use it.
Now, let me provide some history.
Dropped truck camper off to be repaired. Working with me to fix it over the winter.
At the end of everything, we ended up getting rid of the Falcon 24BH for a loss after nine months of incredible frustration with the trailer and Travel Lite company.
When you sell a product that has major issues, I recommend doing what is right and standing up to the warranty you were selling at the show. Don’t provide empty sales promises and ignore the customer.
--Passenger side fender fell off while driving down the interstate. Caused tire damage and travel delays. Travel Lite representative Jason Ellis said they would cover the tire replacement, but didn’t for months. It was a lot of fun removing the dangling fender and changing the tire on an interstate in the middle of a major city with two young kids in the car. I finally called Travel Lite and asked who does the warranty. I found out they just hired someone, and he sent me a check after constant follow-up for three months. Incredibly frustrating processes.
Awesome RV Manufacturer with outstanding RV Products
--Inside door trim constantly falls off (I had to fix)
Travel Lite Rv is a US Store based in New Paris, Indiana. Travel Lite Rv is located at 71913 Co Rd 23, New Paris, IN 46553, USA.
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